If you are not satisfied with your purchase, you may return to us unused, unworn and unaltered merchandise, with original receipt and tags attached within 10 days of receipt for a credit or exchange for the item. Before returning the merchandise, please call or e-mail us to get an authorization.
We reserve the right to refuse any returns that have not been preauthorized by our management team. We reserve the right to refuse returns for items that are not in their original condition or packaging. Merchandise must be in its original condition and showing no signs of being used or altered. Mouth guards and undergarments cannot be exchanged or returned if the original packaging has been opened.
Shipping fees are not refundable and are the buyer’s responsibility for all steps of the exchange. If your original order was exempt of shipping fees due to a promotion or special offer, the actual cost of shipping for the original order will be subtracted from your credit amount.
We highly recommend that you insure the return package and keep its tracking number as you are responsible for the item until it reaches our company.